TORGATEK Technical Support & After-Sales Service

TORGATEK provides comprehensive technical support and warranty coverage for all industrial drone motor models (DX2810/DX2812/DX3110), including installation guidance, troubleshooting, and replacement parts service.

24/7 Technical Assistance

Channels: Email/WhatsApp/Video Call

Response Time: ≤ 2 hours (working days)

Scope: Installation, parameter matching, troubleshooting

Contact: support@torgatek.com / +86-xxxx-xxxxxxx

Warranty Service

DX2810: 1-year warranty

DX2812: 1.5-year warranty

DX3110: 2-year warranty

Coverage: Manufacturing defects (non-human damage)

Replacement Parts

Available Parts: Shaft, flange nut, mount screws

Delivery: 3-5 days (global express)

Policy: Free replacement for warranty-covered parts

TORGATEK Warranty Policy

Product Model	Warranty Period	Coverage	Exclusions
TORGATEK DX2810	12 months	Manufacturing defects, material issues	Human damage, improper installation, overloading
TORGATEK DX2812	18 months	Manufacturing defects, material issues	Human damage, improper installation, overloading
TORGATEK DX3110	24 months	Manufacturing defects, material issues	Human damage, improper installation, overloading

Frequently Asked Technical Questions

Q1: How to match KV, prop, and voltage for TORGATEK DX3110?

A: For ultra-heavy logistics: 900KV + 8040 Tri-Blade + 6S LiPo; For industrial survey: 1250KV + 9050 Tri-Blade + 6S LiPo. Our technical team can provide custom matching plans based on your payload requirements.

Q2: What to do if the motor prop loosens during operation?

A: Tighten the flange anti-loose nut to 2.7-2.9 N·m (DX3110) / 2.5-2.7 N·m (DX2812) / 2.2-2.4 N·m (DX2810). Contact our support team for a free replacement nut if the issue persists.

Q3: How to apply for warranty service?

A: Send the product serial number, defect photos/videos, and purchase proof to support@torgatek.com. We will verify and arrange replacement/delivery within 3 working days.

Contact Technical Support Team